Lost/Stolen Passport Procedure in HCMC

I am documenting this as a guide for foreigners who have lost their passports in HCMC or have had them stolen.

Background (5 Dec 12) : We were walking along Dong Khoi outside Parkson. 2 well-dressed men on a bike went onto the pavement. We made way for them. One of them suddenly grabbed my mother's handbag and they sped off. That was it. 2 passports and money gone.

Step 1 : 
Make a police report at the WARD police station where the crime was committed - you need to get the right ward police station. Otherwise you'll be running in circles looking for the right one. You'll need the help of a Vietnamese as most of the policemen do not speak English. You also need to write your statement in English and then have it translated to Vietnamese.

We made the report at night right after the incident. We were "informed" that if we reported our passports as lost instead of stolen, we will get the procedures processed faster. What procedures? Their motive? No prizes for guessing. Hint : statistics. The passports and money will never see the light of day again - it's just the report that we need. We stuck to our story -  asked for a copy of the report but none was given. No reason given too. We were just told that we can only collect our copy at 9am the next morning.

The next morning, we arrived promptly at 9am. One officer pulled the report from his drawer, passed to another for a look, and then to a third officer to stamp the report. All done in less than 3 minutes. That's how the "procedure" is for collecting a copy of the police report. Note also that procedures differ from ward to ward.

Police station at Ward Ben Nghe

Police Report (EL in front)

Police Report (VN - at the back)

Step 2 :

Go to your embassy/consulate, in our case Singapore. They will need the police report and 2 passport photos per person. You need to check with your embassy on their specific requirements. Don't go there and then start searching for a photo-shop to take your passport photo - adds to the delay and frustration, which you can well do without. Get your photos taken before you go there. We needed 3 photos per person - 2 for consulate, one for the VN Imm Dept later. Best to make 4.

The embassy will issue a Document of Identity (see below) for you to fly out of the country legally. However, in Vietnam, they need an additional Vietnam visa together with this document. So you need to go the Vietnam Immigration Department. See below for details.

Our consulate said it will take about 3 days to get the VN Visa done - which means you should be prepared to stay another 3 days or more. (See how we cut short below)

Document of Identity

Letter by SG Consulate to VN Imm Dept

Step 3 :

Go to the Immigration Department. In HCMC, the address is 254, Nguyen Trai, District 1.

It is about 10 minutes walk from Citi Plaza (shopping centre where we had lunch).

You need to get a Vietnamese friend to go with you. Handling them on your own is really difficult.

Note that it operates Mon to Fri 0800-1130, 1330-1600; Sat 0800-1130.

We rushed to reach there at 1110 but the queue number counter already closed.

So don't bother to go in the morning if you can't make it by 1100.

We had no choice but to hang around at Citi Plaza for 2 hours to wait for the 1.30pm opening.

Went back at 1.25pm - queue counter was already opened. Got a queue number.

Imm Dept at 254, Nguyen Trai, Dist 1

This is the queue number ticket

This is Counter 9 where you will make your report.

You need to fill up another form : "Application for visa issuance, replacement, modification or stay extension". One for each visa application. You need to buy it from the queue counter.
You also need to submit one passport photo to make your visa document.
You will need to make photocopies of all your documents for submission.

We went out to make photocopies after talking to the officer (machine at queue number counter was out). Someone in uniform approached us and offered to help get our visas done by today so that my parents can fly out this very night as originally scheduled. I let my VN friend handle the discussion. Final "service fee" was US$100. That's why you need a Vietnamese to go along with you.

We finally got the visas done at 4.30pm. Cost is US$25 per visa.
Total damage for us : US$150

Finally, the VISA!!

HCMC - No longer safe

Caught in the act (Crime in HCMC)

In my earlier days in HCMC, when I was still green, I attributed being cheated by some Vietnamese to my naivete. Then my wife was pick-pocketed. Still defended HCMC and blamed ourselves for not being careful. Then my apartment was burgled - ok, bad luck. Then I was robbed a few months back - my fault? Today, my mum was robbed. A very kind young lady brought us to the police station and help us make a police report. She said that her foreigner boss and another manager also fell victim to crime. Sorry, HCMC, I cannot defend you anymore. You have become too dangerous for me as a foreigner.

One year back, I rated you, HCMC, as the second safest city for tourists after Singapore, even safer than the other cities in Southeast Asia. Sorry, not any more. Not after what has happened to me and my family - call it bad luck, call it my fault, call it whatever you want - but HCMC has degenerated into a very dangerous city to be in, especially the city centre. Even their own citizens are afraid. See the following news from just one source, vietnamnet.vn (I've added more sources since then) :

Police-detain-25-muggers-on-buses-in-hcmc
Back-to-the--hot-spot--of-street-crime-in-saigon
More-mobile-police-for-hcmc-to-fight-crime
HCMC-to-mobilize-forces-to-crack-down-on-crime
Robbers-slash-man-s-arm-for-30-chinese-phone
Woman-s-arm-chopped-off-by-thieves
Woman-pushed-into-moving-traffic-by-bag-snatchers
HCMC-parks-targeted-by-criminals
Witches-brew

From vietnamnet.vn
Cruel-tricks-of-saigon-bandits
Incredible-tricks-of-saigon-robbers
Robbery-on-the-streets-of-saigon (1)
Robbery-on-the-streets-of-saigon (2)
The-police-to-declare-war-against-robbery-in-saigon
Street-knight-identifies-robbery
Combating-street-robbery--street-knight--model-still-a-concern
Ministry-of-public-security-to-tackle-robbery-in-hcm-city
Crime-will-bring-consequences-to-vietnam-expat-victim

I read the comments of some foreigners about how wonderful the country and city is, about how long they have stayed here and never fell victim to crime, about dumb people who don't know how to protect themselves from being robbed ... all I can say is that it only has to happen to you just once, and that spell which Vietnam cast will be broken. I gave HCMC four to five chances. Enough! For all its charm, beauty and hospitality, I do not want to live in a city where I have to look over my shoulders each day I go out, especially if I have a bag ... to look at every bike coming my way as a hostile force out to rob me, to go home and wonder if it has been broken into. This is what's happening to me now every day - certainly not a good way to live life.

I do not want to feel the helplessness of being robbed again and not being able to do anything about it. It is very frustrating. And if you do happen to be robbed, you are to surrender everything because if you retaliate, chances are you'll be hurt or killed. And the irony of it all is that you should thank your lucky stars that you're not hurt after being robbed. And you can expect that nothing will be done by the authorities despite your report. Whether it's the sheer numbers they have to deal with, or the helplessness, or the inefficiency, or the simply can't-be-bothered attitude, or whatever excuses they can cook up, you'll never see your belongings ever again - unless you're some super VIP with heavenly connections.

Even with all the pleasant memories, experiences and some wonderful Vietnamese friends, there comes a time when what is acceptable crosses the line, and enough is enough. I have made enough excuses for you, HCMC ... hasta la vista, Saigon! I'll be back for business but never to live again.

Pandora City

A new shopping mall has just opened at the stretch where Cong Hoa Street meets Truong Trinh Street - Pandora City. You can't miss it - a lively coloured facade of red, white and blue, and anchored by Big C. Should be opening some time soon. There's Big C, Nguyen Kim (electronics supermart), Adidas, KFC and Pizza Hut as far as I can see for the moment. However, seems like only KFC is open for business so far. Completing the Cong Hoa/Truong Trinh stretch will be another new shopping/office complex Pico Plaza. I also saw a site opposite Pico Plaza with a signboard that states TDB-Parkson Plaza. Certainly good news for residents of Tan Binh, Tan Phu and the surrounding districts.

For those unfamiliar with the location, this is the stretch of street bringing you to Cu Chi Tunnels and Cambodia. You can now stop along these locations on your way back from Cu Chi/Cambodia to explore a more local shopping scene. No worries, you can either take a cab back to town or take Bus No 4 which brings you to the Bus Station opposite Ben Thanh Market.

Pandora City

Genting Highlands - 2 decades on

Well...almost. Our last visit to Genting Highlands was when Bryan was like 2 or 3 years old. So it's been more than 15 years since. The reason why we're there (10-12 Aug 12):

This fella ...

was invited to perform at this.

As proud parents, we had a maternal/paternal instinct to show our staunch support for our casino ... oops, wrong ... son during his performance.

He did well, judging from the interested crowds ...

Busking at First World Plaza

Appreciative crowd

A twist here...a turn there ... and voila 

Well, we can't be forever standing there staring at our son ... support has its limits ... and he needs a break from us blah blah ... excuses, excuses. So we scuttled off to explore ... the air is great; really 'cool' in both literal and figurative sense, the malls are ok - can get some good bargains, the food a tad expensive at some places, the casinos... now THE casinos ... well...

I don't know about the big rollers but for us small-time social 'gamblers' (not sure if we even qualify for that title - casinos would have long gone broke if they depended on us!!), the Genting casinos are great. To qualify, as we don't play table games, the slot machines are great. Simply because we can stretch our $$$. You get 5 x RM50 for S$100 with some spare change. In HCMC, you get two miserable pieces of US$50 for S$120+. And since the machines are mostly the same in both places (2¢ and 5¢) - so one gets to play (lasts?) a lot longer in Genting than in HCMC, which in a way adds to the fun as we're not there to make serious money and worry a lot about losing it. The variety of slots machines is amazing - I like the way wikitravel puts it - you can have your "vice of choice".

No wonder there are so many uncles and aunties there. We, the new birds, made some enquiries at  the agencies in Golden Mile. At offpeak periods, you can get a 3D2N stay at First Hotel for S$88 (inclusive of a return ride on a 26-seater luxury coach). Now ain't that a bargain?

However, you get for what you pay for - so don't expect RW Genting to have first-class facilities and amenities like RW Sentosa. The theme parks are rather old, First Hotel (where we stayed) is ok - can't complain except for the check-in time, food is ok if you're not fussy etc etc.

We boycotted Starworld Casino mainly because of their card system. They require us to sign up a new card which is a pain as we've already signed for the Genting Worldcard. Then their cards have a big problem "talking" to the machines ie 4 out of 5 machines will have problem reading the card. On top of that, the buttons are not responsive and you end up punching your PIN many times, compounding the above problem. After a while, it becomes a real pain to machine-hop. And if you want your money back (if you have any left in the first place!!), you need to queue to get it physically from the cashier. In the end, we gave up. We're there to have fun, not frustration.

Monte Carlo, Circus Palace, Hollywood Casinos use the Genting Worldcard system which is a lot more efficient. All you need to learn is to slide your card into the slot in a specific way. The rest is a breeze.   Apparently, you acquire points from playing and can exchange for certain benefits like free hotel rooms etc.

Monte Carlo - the biggest casino there

Another part of Monte Carlo

We stayed at First Hotel - that gawdy, strange rainbow-themed 3-star hotel. It holds the world record for a hotel having the most number of rooms - 6,000 + rooms. No wonder it takes such a long time to check in. We took about a half hour but I read complaints about 2-hour waits.

Really gawdy, isn't it?

Looks better hidden in the mist!

There was no breakfast with our hotel booking so we tried the "Bakery" - which I must say has very good breads. The breakfast muffin (with scrambled eggs and ham) was great and a generous portion to top it; so was the chicken pie and coffee. And that's how "Bakery" became our fav breakfast haunt.

Muffin, chicken pie, coffee and my dear wife :)

Some other attractions at Genting :

Hotel Highlands in the sun - nice and cool

Hotel Highlands in the mist - nice and cold

Genting Skyway- very nice ride. RM12 for a return ticket.

Here's where we end - Gohtong Jaya - small shopping centre there

Became all misty again when we went back up to Genting

One of the 2 theme parks

Casino victim ... RIP!

Playing with this app whilst at Genting

Minor-major problem ...

...when a foreigner's bike breaks down. The bike was fine yesterday, and today - battery completely flat. Minor problem for locals. Major problem for me. To push bike up the slope from basement to the road, then push to the shop, try to communicate the problem and finally to get the batt fixed. Thank goodness the shop is just next door. End result - new battery and 385,000vnd (S$23) poorer. 

A "new" shop

Was surprised to see a new shop set up near our block recently. Stared at the big words but didn't understand as it was in Vietnamese. Didn't see the single very important English word at the bottom of the board - so blind!

So curiosity killed the cat and the cat went to take a peek at the glass shelf, and was bowled over ... rofl. Who would buy such stuff here at the hidden corner? Then again, who am I, a foreigner, to judge - here's wishing Rocket powerful sales!!

Shang Palace & Badminton

DINNER. Went for dinner at this highly-recommended restaurant called Shang Palace Chinese Restaurant. It's a nice place but was quite empty as seen below. Ordered a simple dinner of half-Peking duck, noodles, soup and dessert. Came up to about 1,200,000vnd (S$72) for both of us. There's a 10% service charge and 5% tax. I think Koh Thai restaurant gives better value for money. It is said that Shang Palace serves the best dim-sum  in town but we haven't tried that yet. 


Address : 1st Floor, 17-19-21 Ly Tu Trong St, Dist 1 (Tel 0838 23 22 21)
Website : www.shangpalace.com.vn

See the wine collection?

Empty tables

Decor

BADMINTON. Finally found a place to play after all these years here in HCMC, at the invitation of a very kind lady, Michelle Tran. Am I unfit!!! Almost met my Maker after a few minutes of play!! A long way to go to build up some decent level of fitness. Guess it's a good thing. Continue my present sedentary lifestyle and I will certainly meet my Maker real early. 

The courts are near Cho An Dong. Managed to drop by there to get some roasted lotus seeds at 260,000vnd a kg (stated price was 280k). That's cheaper than those sold in Cho Ben Thanh.

Sr Beatrice

Hock and Amy are here in HCMC for a visit; Hock with his CHR colleagues and Amy with her family. Had arranged a visit to see Sr Beatrice as Hock wanted to say hello to her. Sr B is as fit and healthy as ever - bless her!

Had breakfast with Hock, David, Kelvin & Kim. Mine was ostrich steak.

Sr Beatrice & Hock

The compound at 42 Tu Xuong

Oliver Twist comes to Saigon

Despite being in HCMC for so many years, we have yet to step into the Saigon Opera House for any performance. What a shame! Now that Oliver Twist is coming to town, what better opportunity to experience a performance in the Opera House than to grab 2 tickets. So grab I did not but pay I did - 600,000vnd (S$36) a ticket - this morning. Looking forward to 4 May 12.

Dai Nam Wonderland

Heard so much about it. Since Mum and her relatives are coming up soon, thought we'd check out the place. Decided to bike there instead of taking a cab. 30km and 80 minutes later, we found ourselves at  the newest and biggest theme park in Vietnam. One pays for the entrance ticket (70,000vnd) and then again for whichever games/rides you want to try. For starters, it's a ghost town today. Which was good as we don't like crowds...but even this was a little too much (or should it be too little?) for us. Most rides were empty.

Dai Nam Wonderland has 5 distinct sections : Dai Nam Beach, Dai Nam Open Zoo, Worship Zone, Amusement Theme Park & Camp Site. Won't bore you with the details. See website for more details.

We only walked through the Theme Park and Worship Zone. We're not the beach kind so that didn't appeal to us. And the Open Zoo was really a long walk away. There are bikes available for rent though. You can also rent a personal tram that seats 6-8 pax. There's a free tram ride to the Theme Park - just after the entrance. Not sure whether there are free tram rides around the whole park - most signs and information are in Vietnamese - very inconvenient for tourists.

A man approached us and said that we could have free transport around the park if we ate at his restaurant. His is a legitimate restaurant but we found the prices on the high side. Wanted to charge us half the price of a set meal for 6-8 pax - and we were only 2!! Price for us ranged from 500-700,000vnd - quite ex as the menu seemed quite ordinary. Local food, fruits and drinks are widely available around the park and at quite reasonable prices, except for the above restaurant.

As for the games/rides in the Theme Park, there are quite a number (40 so the park claims) but most were empty - roller coaster, bumper cars, pedal boats, horror pyramid - but nothing out of the ordinary. Some are rides found in international theme parks but the atmosphere and feeling's different here - not quite the same if you get me.

Walked through the Worship Zone where's there's this huge Golden Temple - impressive and very peaceful inside the temple (maybe because there were only a handful of visitors). The artificial "mountain" range - looked more like small hills - was ok, again nothing spectacular.

There was an advert for a supermarket but all we found was a departmental store with several small vendors. Don't think of getting any souvenirs of the park - the only available ones were pathetic looking t-shirts. A Vinasun taxi stand sits at the entrance (lots of taxis) and is co-located with the small bus station. Bus No 616 gets you here from the bus station across Ben Thanh Market. So getting here is no a problem...just a question of how long it takes.

Some say that the park is so big, you'll need 2 days to cover it totally. True if one wants to see and experience everything in Dai Nam Wonderland. If you really need to stay, there's a hotel available. But it looks to us like there's nothing much to do at night there, and there is nowhere that you can visit at night...a ghost town at night.

We left with the feeling that this is a theme park more towards Vietnamese taste (which is fine since it caters to locals) but a long way from international theme park standards. But then again, the cost is also much lower, so one cannot really complain. It's like a big big Dam Sen or Suoi Tien (the other 2 theme parks in HCMC)...nothing really spectacular. Worth one visit and I think that's about right for us...but then again, that's only one opinion.

Getting there : The cheapest option for the tourist is Bus 616, next is to bike there and finally there's the taxi (which will set you back anywhere between 400-600,000vnd (or more) depending on where you are staying)

Taking a short break along the way

The entrance

Buying tickets

The most misleading sign.
Theme Park Entrance (1st line)
does not equal Ticketing Booth

Departmental Store

Pyramid (Horror House)

Rather lame props in the Horror Pyramid

Five Phoenix Discovery (a ride)

Trash bins are turned upside down all over the park.
Trash bags are placed next to it instead?????

Inside the Golden Temple

The Golden Temple

"Mountain" Range